Privacy Policy

Last Updated: June 1, 2023

1. Introduction

Finova ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our accounting services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Complete forms on our website
  • Register for an account
  • Request our services
  • Subscribe to our newsletter
  • Contact us via email, phone, or other means

This information may include:

  • Name
  • Contact information (email address, phone number, physical address)
  • Business information
  • Financial information necessary for our accounting services

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent
  • Device information

We use this information to improve our website, enhance user experience, and analyze usage patterns.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process transactions and manage client accounts
  • Respond to inquiries and provide customer support
  • Send administrative information, such as updates or changes to our terms, conditions, and policies
  • Send marketing and promotional communications (with your consent)
  • Monitor and analyze usage patterns and trends
  • Protect against fraudulent, unauthorized, or illegal activity
  • Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following situations:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, or that of our clients or others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to opt-out of marketing communications
  • The right to restrict or object to processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to countries outside of South Africa.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Finova
147 Loop Street, Cape Town, 8000, South Africa
Email: [email protected]
Phone: +27 25 804 6152

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